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Employee ADA Access and Reasonable Accommodations Policy

This policy was posted for public comment from January 29 – February 13, 2024.

Comments

My comments are due to this statement here under miscellaneous. "Allergies and fear of service animals (dogs or miniature horses) are not valid reasons for refusing to allow employees to bring a service animal into a college facility. " I have allergies to fur which triggers my asthma. I would not immediately object to a service animal due to allergies, but if I started having breathing episodes and allergic reactions, despite using my medications, what would be my avenue to improve my work environment? Would I need to then get my own ADA accommodation because the work environment would limit my life activity of breathing? I would expect there to be at least a mention of an avenue due to allergies (or maybe even fear if it is debilitating and causes anxiety) to pursue to find a solution for all parties. Otherwise, I could expect the person who is having an allergic reaction to feel unwelcome and potentially look elsewhere for employment.

In D. 4. a. 2- There has been a lack of clarity for both employees and supervisors on when it is a reasonable accommodation to be considered for reassignment and what conditions need to be present in the accommodation, working conditions, and the vacant assignments for this to be something considered. Either this policy or a published and shared procedure process needs to outline this process better.

Also, in several spots it mentions that the accommodations cannot cause an undue hardship. How is this evaluated? For some areas a modified schedule could be a hardship, the ability to work remotely vs in person, etc. How is this evaluated, transparent, and consistent?

For I- Special Pregnancy Related Accommodations- How does nursing or pumping mothers factor into this? If it doesn't where does it?

In 4.a.2, one of the options is, "reassignment to a vacant position." Could an employee be asked to take a demotion or lower pay based on this wording?

Definitions


Add “Auxiliary Aids and Services” to definitions. This term is referenced in section 4.D.4.a(3). The college community may not be aware of what this phrase means.


Section 3.A. Disability-add phrase “permanent or” in front of temporary.


Section 3.A. In the last sentence of the definition, is it necessary? It states: “In making a determination whether one has a disability, an employee’s past record of having an impairment and where the condition is generally considered to be an impairment are factors that can be evaluated.” This language seems like it should be in the procedures.


Section 3.B. Emotional Support Animal- “… the owner and animal must have the proper documentation such as an ESA Letter.” Add the word “such” between “documentation” and “as”.


Section 3.F. Major Life Activity- The last sentence, “Understanding and acknowledging limitations in these activities and bodily systems are critical in evaluating the impact of disabilities and determining appropriate accommodations or support.” should be moved to Section 4.D.3.a.(2). It is more procedure than definition.


Section3.I. Reasonable Accommodation-Is this definition more focused on students than employees? Consider revising to state: “… to provide individuals with disabilities equal access to employment opportunities and enable them their ability to perform their job participation in programs, courses, services, or activities.”


Section 3.J. Service Animals-Should it be stated that dogs and miniature horses are the “only” animals approved to be certified service animals?


Section 3.K. Undue Hardship- “… an accommodation that causes substantial difficulty or disruption to the workplace when considering the nature…” Add the words “to the workplace.”


Procedure


A. General


B. Reporting Discrimination Against Individuals with Disabilities


Section 4. B. Should a subsection be added that an employee may file a complaint with either UALD or EEOC and have hyperlinks added for them?


C. Requesting Reasonable Accommodations and Parties’ Duties


Section 4.C.2.a.(1). Add the word “or” so this subsection reads “submitting an online Employee Accommodation Request form; and or”


Section 4.C.2.a.(2). Change from “may consult with” to “ by consulting” so this section reads “may consult with by consulting the FML/ADA coordinator…”


Section 4.C.2.a.(2). In the Anti-Discrimination and Harassment policy, we have an email link to EO@slcc.edu. Can a similar type of email be created for ADA requests such as FML/ADA@slcc.edu.? The policy currently has Meredith John’s email.


Section 4.C.3. Can we change the order of this subsection, so it states as follows:
1. Employee seeking accommodations
2. FML/ADA Coordinator
3. Supervisor
This order is more logical than the order currently in draft policy.


5. Section 4.C.3.a. Does the employee requesting the accommodation sign a medical release or HIPAA release to allow the FML/ADA coordinator to communicate with the medical provider?


6. Section 4.C.3.a. Language should be added that requires the FML/ADA coordinator to process the accommodation request within a reasonable time or specific time (3 days) after all necessary documentation has been submitted by the employee seeking the accommodation.


7. Section 4.C.3.b. On the etrieve document to make an accommodation request, there is a link which states “here”. This link does not work and should be fixed.


D. Review and Determination of Employee Accommodation Requests
1. Section 4.D.1. replace “communication” with “interactive.” Interactive process is a definition. Communication process is not a definition. The sentence should state “… and then engage in the communication process interactive process with the employee and supervisor to identify functional…”
2. Section 4.D.3.a.(2) Insert new paragraph or subsection which states:
(2) “ Understanding and acknowledging limitations in these activities and bodily systems are critical in evaluating the impact of disabilities and determining appropriate accommodations or support.” This language comes from section 3.F. which is the definition for Major Life Activity. It recommended that it be moved from that definition to this location in the procedures.


3. Section 4.D.3.b. Add word “Determination” to heading so it reads “Fundamental Alteration and Undue Hardship Determination


4. Section 4.D.4.a Replace “communication” with “interactive”. Same comment as D.1 above.


5. Section 4.D.4.a.(2). Revise this subsection to state “job restructuring, part time or modified work schedules;” Delete the words “or reassignment to a vacant position.” This deletion should occur because it may create a hardship for a accommodated employee who is placed in vacant position and only has the “required skills”, but not the “preferred qualification.” Therefore, the disabled employee may not adequately function in this job. This seems to be a recurring problem at the college.


6. Section 4.D.4.b.(3). In the reasonable accommodation letter, if an accommodation is denied or partially denied, there should be an explanation provided why the accommodation has been denied. This should be added to the policy.


E. Appeal of Accommodation Determination


1. Section 4.E.1. A supervisor should not have the right to appeal the accommodation determination. The reasons for this are as follows: 1) the ADA law is designed to protect the disabled employee and not the employer; and 2) the supervisor has the right to participate in the development of the accommodation during the interactive process.


2. Section 4.E.2.a. Rephrase this section to state “the senior director of PWC will withhold, unless in their sole discretion, that the confidential information should be disclosed.” As rephrased, this language emphasizes non-disclosure of confidential information.


3. Section 4.E.5. Concern about disabled employees being unable to work due to the fact that they were waiting for either an accommodation or appeal decision. How an employee can be assured that an accommodation can be provided in a timely manner so they can work. As a practical matter, 30 days to wait for an appeal decision after the initial accommodation determination seems like a long time.


F. Service Animals


1. Section 4. F.3.b. Replace “who” with “that” so it reads “Animals who that are not qualified…”
G. Confidentiality and Privacy
1. Section 4.G.1. Can language be added stating that supervisors cannot divulge any information to other employees unless that employee has a legitimate need to know?
2. Section 4.G.3. Replace “acts” with “ADA and FMLA” so it reads “… investigate compliance with the acts ADA and FMLA shall be provided…”


H. Parking Accommodations


1. H.1&2 links lead to the same maps and are redundant. Suggest going with the hyperlink on H.2.

Responses

In several places, that policy mentions that the accommodations cannot cause an undue hardship. For some areas a modified schedule could be a hardship, the ability to work remotely vs in person, etc. How is this evaluated, transparent, and consistent?

Each accommodation request is considered and evaluated through an interactive process on a case-by-case basis. The interactive process is as transparent as possible while maintaining the employee's privacy and confidentiality.

Definitions (section 3)

Suggest adding a definition for Auxiliary Aids and Services.

“Auxiliary aids and services” is specific terminology included in the ADA. This term covers a broad range of different aids and services. In 4.D.4.a.(3), the phrase “auxiliary aids and services” has been hyperlinked to an ada.gov resource that discusses them in detail.

Disability (3.A)

No changes were made in response to this comment.

Emotional Support Animal (3.B)

No changes were made in response to this comment.

Major Life Activity (3.F)

Suggestion accepted. The last sentence from definition 3.F has been moved to section 4.D.3.a.(2).

Reasonable Accommodation (3.I)

This definition has been revised to state, “a modification, adjustment, or change made in the policy, practice, environment, or procedure to provide individuals with disabilities equal access to employment opportunities and enable their participation in programs, services, or activities.”

Service Animals (3.J)

Revision accepted.

Undue Hardship (3.K)

Revision accepted.

Reporting Discrimination Against Individuals with Disabilities (4.B)

Section 4.B. outlines the procedures for how employees who believe they have been discriminated against because of a disability can file a complaint at the college. Maintaining an exhaustive list of agencies with current contact information is difficult, especially within a policy. The EO Office can refer employees to other offices, such as UALD or EEOC, as needed.

Requesting Reasonable Accommodations and Parties’ Duties (4.C)

Suggest editing 4.C.2.a(1)

No changes have been made in response to this comment. Employees must submit an online Employee Accommodation Request form to engage in the accommodation process. They can consult with the FML/ADA coordinator in person, by mail, telephone, or email in addition to submitting the form.

Suggest editing 4.C.2.a(2): Change “may consult with” to “ by consulting.” Also, can an ADA email be listed in the policy, i.e., ADA@slcc.edu?

No changes have been made in response to this comment. There is currently no such email. If one is created in the future, this can be revisited.

Suggest reordering section 4.C.3: 1. Employee seeking accommodations, 2. FML/ADA Coordinator, 3. Supervisor

Revision accepted.

Section 4.C.3.a: Does the employee requesting the accommodation sign a medical or HIPAA release to allow the FML/ADA coordinator to communicate with the medical provider? Suggest adding language that requires the FML/ADA coordinator to process the accommodation request within a reasonable or specific time (3 days) after all necessary documentation has been submitted by the employee seeking the accommodation request.

No changes have been made in response to this comment. When an employee submits the electronic Employee Accommodation Request form, they provide authorization for PWC to contact their health provider(s). The ADA requires that accommodation requests be addressed in a timely manner. The reasonable accommodation process cannot be fully addressed until the FML/ADA Coordinator has all the relevant documentation. Documentation is often provided by entities aside from the employee. This makes it difficult to ascribe a specific timeline of a set number of days after the employee submits their documentation.

On the etrieve document to make an accommodation request in section 4.C.3.b, there is a link that states “here.” This link does not work and should be fixed.

Thank you for your comment. This is outside the purview of the committee. Your comment will be forwarded to the appropriate department.

Review and Determination of Employee Accommodation Requests (4.D)

Suggestion for section 4.D.1.: replace “communication” with “interactive.” Also, same suggestion for section 4.D.4.a.

Revision accepted.

Section 4.D.3.a.(2) Suggestion to insert new paragraph or subsection which states: (2) “Understanding and acknowledging limitations in these activities and bodily systems are critical in evaluating the impact of disabilities and determining appropriate accommodations or support.” This language comes from section 3.F, Major Life Activity. It recommended that it be moved from that definition to this location in the procedures.

Revision accepted.

For section 4.D.3.b – suggestion to add “determination” at the end of the heading.

Revision accepted.

Section 4.D.4.a(2) – There has been a lack of clarity for both employees and supervisors on when it is a reasonable accommodation to be considered for reassignment and what conditions need to be present in the accommodation, working conditions, and the vacant assignments for this to be something considered. Suggestion that either this policy or a published and shared procedure process needs to outline this process better. Suggestion to delete the words “or reassignment to a vacant position” from 4.D.4.a(2).

Section 4.D.4.a(2) – There has been a lack of clarity for both employees and supervisors on when it is a reasonable accommodation to be considered for reassignment and what conditions need to be present in the accommodation, working conditions, and the vacant assignments for this to be something considered. Suggestion that either this policy or a published and shared procedure process needs to outline this process better. Suggestion to delete the words “or reassignment to a vacant position” from 4.D.4.a(2).

Section 4.D.4.a(2) – one of the options is, "reassignment to a vacant position." Could an employee be asked to take a demotion or lower pay based on this wording?

The interactive process to determine accommodations takes into consideration that the reasonable accommodation must be fair and equitable. Although demotion can be a reasonable accommodation under the ADA, this is a case-by-case process.

Suggestion to revise 4.D.4.b(3) to add that in the reasonable accommodation letter, if an accommodation is denied or partially denied, there should be an explanation provided as to why the accommodation has been denied.

4.D.4.b.(1) has been revised to read, “The FML/ADA coordinator’s determination must be in writing and specify the reasonable accommodations being provided to the employee or why an accommodation is denied or partially denied.”

Appeal of Accommodation Determination (4.E)

In section 4.E.1 - A supervisor should not have the right to appeal the accommodation determination. The reasons for this are as follows: 1) the ADA law is designed to protect the disabled employee and not the employer; and 2) the supervisor has the right to participate in the development of the accommodation during the interactive process.

Revision accepted.

Section 4.E.2.a. – Suggestion to rephrase this section to emphasize non-disclosure of confidential information. Proposed revision: “the senior director of PWC will withhold, unless in their sole discretion, that the confidential information should be disclosed.”

Revision accepted.

Section 4.E.5 - Concern about disabled employees being unable to work because they are waiting for either an accommodation or appeal decision. As a practical matter, 30 days to wait for an appeal decision after the initial accommodation determination seems like a long time.

No changes have been made based on this comment. Considering all the individuals involved in the committee, the desire to review all supporting documentation, the potential need to consult with non-committee members (the FML/ADA coordinator, supervisor, or employee), and the importance of the decision, 20 calendar days is reasonable.

Service Animals (4.F)

Section 4.F.3.a. states, "Allergies and fear of service animals (dogs or miniature horses) are not valid reasons for refusing to allow employees to bring a service animal into a college facility." If I started having breathing episodes and allergic reactions, despite using my medications, what would be my avenue to improve my work environment? Would I need to get my own ADA accommodation then because the work environment would limit my life activity of breathing? I would expect there to be at least a mention of an avenue due to allergies (or maybe even fear if it is debilitating and causes anxiety) to pursue to find a solution for all parties. Otherwise, I could expect the person having an allergic reaction to feel unwelcome and potentially look elsewhere for employment.”

The ADA specifies that allergies and fear of dogs are not valid reasons for denying access or refusing service to people using service animals. That said, each accommodation request is considered and evaluated through an interactive process on a case-by-case basis. An employee impacted by a service animal in their work environment should reach out to the ADA coordinator to work through the concern.

In Section 4.F.3.b. replace “who” with “that.”

Revision accepted.

Confidentiality (4.G)

In section 4.G.1, can language be added stating that supervisors cannot divulge any information to other employees unless that employee has a legitimate need to know?

No changes have been made in response to this comment. 4.G already addresses confidentiality and privacy, emphasizing that “an employee's reasonable accommodation, medical condition, and medical history shall be kept confidential.” Employee medical information is very rarely released to a supervisor. Supervisors would be responsible for maintaining confidentiality under section 4.G.

In section 4.G.3., suggest replacing “acts” with “ADA and FMLA” so it reads “… investigate compliance with the ADA and FMLA shall be provided…”

4.G.3 has been revised, “employees with a duty to investigate compliance with the ADA shall be provided relevant information upon request.”

Sections H.1&2 both include hyperlinks to the same parking maps. Suggest going with the hyperlink on H.2.

Revision accepted.

In section 4.I, how does nursing or breast pumping for mothers factor into this section? If it doesn’t, where does it?

The Hours of Work & Scheduling Policy addresses these concerns (section IV.A.6).