MyPage General Information

How Do I...

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System Errors

 


GENERAL INFORMATION

How can I customize MyPage to change how it looks and works for me?

MyPage allows you to move, add, or delete channels of content, custom tabs, and bookmarks (custom links to your favorite websites).  The following Frequently Asked Questions provides simple instructions on how to customize MyPage using these new features.

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What is a “channel?”

In addition to more familiar organizational elements such as tabs, icons and links, the upgraded MyPage incorporates a powerful new element known as “channels.”  Channels are blocks of content you can add, delete, and reposition on the page to suit your preferences.  For example, when you look at your Main MyPage tab, each of the blue-bordered blocks on the screen is a channel.  Each channel is labeled with a heading such as “Welcome to MyPage,” “Bruin Bytes” and “Extra! Extra!”

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HOW DO I...

How do I add a channel?

  • Click on “Content/Layout” on the top left of the screen
  • Select the tab where you would like the new channel to appear (e.g. “My Page,” “My Courses,” “Faculty”)  The new channel can be placed anywhere you see an “Add Channel” button.  You may need to scroll down to see all of the buttons.
  • Click on the desired “Add Channel” button
  • Select a specific category (or select “Select All”) and click “go”
  • Under “Select a channel,” choose the desired channel and click “Add Channel”
  • The channel will be automatically added or an additional page will be displayed.  If an additional page is displayed, simply click the “Finished” button that appears on the right-hand side of the page.
  • If you want to change the channel’s placement, move it by clicking on one of the arrows located below the name of the channel
  • Click on the “Back to…” link on the top left of the screen

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How do I remove a channel from a tab?

To remove a channel from a tab, simply click on the small “X” in the top right-hand corner of the channel.  When asked to confirm that you want to remove the channel, click “OK.” 

Although you have removed the channel from the tab, the channel is NOT deleted; you will be able to add the channel back to the tab whenever you wish.  See How do I add a channel? for instructions on adding the channel back to the tab.

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I accidentally deleted a channel, how do I get it back?

Although you have removed the channel from the tab, the channel is NOT deleted; you will be able to add the channel back to the tab whenever you wish. 

  • Click on “Content/Layout” on the top left of the screen
  • Select the tab where you would like the new channel to appear (e.g. “My Page,” “My Courses,” “Faculty”)  The new channel can be placed anywhere you see an “Add Channel” button.  You may need to scroll down to see all of the buttons.
  • Click on the desired “Add Channel” button
  • Select a specific category (or select “Select All”) and click “go”
  • Under “Select a channel,” choose the desired channel and click “Add Channel”
  • If asked,  click “Finished”
  • If you want to change the channel’s placement, move it by clicking on one of the arrows located below the name of the channel
  • Click on the “Back to…” link on the top left of the screen

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How do I move a channel within a tab?

To move a channel to a new location on the current tab:

  • Click on “Content/Layout” on the top left of the screen
  • Click on the name of the tab that contains the channel you want to move
  • Locate the channel you wish to move and click on the arrow which points in the direction you would like to move your channel.  The page will refresh and show you where the channel is now located
  • If you would like to move the channel again, click the arrow in the direction you would like to move the channel.  The page will refresh again and show the current position of the channel
  • Click “Back to…” on the top left of the screen

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How do I move a channel from one tab to another?

To move a channel from one tab to another, you must ADD the channel to the new tab and REMOVE the channel from the old tab.  Complete the processes described under “How do I add a channel?” and “How do I delete a channel?

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Can I add the same channel to multiple tabs?

Yes you may add the same channel to multiple tabs.  Simply complete the process described under “How do I add a channel?” for each tab.

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Can I move a channel using “drag and drop”?

Channels cannot be moved using “drag and drop.” To move a channel, complete the processes described under How do I move a channel within a tab? or How do I move a channel from one tab to another?

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How do I add a custom link or “bookmark”?

MyPage now allows you to create your own customized list of links (called “bookmarks”) so you can quickly access your favorite websites through MyPage.  You may add a list of bookmarks to any of your MyPage tabs.  Bookmarks can link to SLCC websites, as well as virtually any other website outside SLCC.  

If you do not see a My Bookmarks channel on your current tab, you’ll need to add this channel to hold your bookmark links.

  • Click on “Content/Layout” on the top left of the screen
  • On the Manage Content/Layout page, select the tab in which you want the new channel to appear (e.g. “My Page,” “My Courses,” “Faculty,” etc.)
  • The My Bookmarks channel can go anywhere you see a “Add Channel” button (you may need to scroll to see all buttons)
  • Click on the desired “Add Channel” button
  • Under category, select “Select All” and click “Go”
  • Under “Select a channel,” click on “My Bookmarks”
  • Click “Back to…” on the top left of the screen

If you already have a My Bookmarks channel on your current tab, you can add a bookmark inside that channel:

  • Inside the My Bookmarks channel is a “+” icon, click here to add an internet bookmark
  • Enter a name for the bookmark (For example, “CNN News.”)
  • Enter the complete web address including “http://” (For example, to add the CNN website, type http://www.cnn.com.)
  • Add an optional description of the site you are book marking

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How do I delete a bookmark?

  • Within your My Bookmarks channel there is a minus icon (“-”), click on the minus icon to remove a bookmark
  • Check all of the links you would like to remove
  • Click “Delete” and the bookmark(s) will be deleted

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Can I set up multiple Bookmarks channels?  

You may add a unique set of links to each tab by adding the My Bookmarks channel to each tab then adding links to that channel.  To set up bookmark channels and add bookmarks, complete processes described under How do I add a channel? and How do I add a custom link or “bookmark”?

NOTE: Each new My Bookmarks channel will appear with two default links.  You may delete these links if you wish.  Click How do I delete a bookmark? for instructions.

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How do I join a MyPage group?

  • Click on the “Groups” icon at the top right of the page
  • Click on the “Groups Index” tab
  • Select a Category from the list provided by clicking on the name (i.e. “Academic,” “Athletic,” “Cultural”)
  • Select a Group from the list by clicking on the name
  • Click on “Join Group” button
  • Read the “Group Membership Policy”
  • Check both boxes
  • If prompted, type in your reason for wanting to join the group
  • Click on the “Join” button
  • If you have a joined a public group, the group homepage will appear
  • If you have joined a private group, click “Okay” and you will be contacted via email regarding your membership

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FACULTY: How do I join the Faculty Message Board group?

  • Click on the “Groups” icon at the top right of the page
  • Click on either the “Groups Index” link or “Groups Index” tab
  • Click on the “Academic” link
  • Under the list of “Groups in Academic,” click on “FACULTY MESSAGE BOARD”
  • Click on “Join Group” button
  • You must read the “Group Membership Policy” and check both boxes and click on the “Join” button
  • You will be automatically be redirected to the faculty message board
  • By default, the faculty message board is located at the bottom of the “Faculty” tab

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How do I add a tab?

  • Click on “Content/Layout” on the top left of the screen
  • Click on the "Add New Tab" button to the right of the tab names
  • Type in the name you would like to appear on the tab
  • Select “Traditional” if you would like to add a blank tab that you can fill with channels
  • Select “Framed” and type in a URL if you would like to run a specific website inside your new tab
  • Select a position for your new tab; the new tab will appear to the left of the tab you select
  • Click “Submit”
  • Click “Back to…” on the top left of the screen

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How do I move a tab?

  • Click on “Content/Layout” on the top left of the screen
  • Click on the tab you wish to move
  • Click on the right-pointing arrow or the left-pointing arrow to move the tab one position in that direction
  • Click on the arrow again to move the tab again
  • Click “Back to…” on the top left of the screen

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How do I add a specific website as a tab?

  • Click on “Content/Layout” on the top left of the screen
  • Click on the "Add New Tab" button to the right of the tab namesand a form will appear
  • Type in the name you would like to appear on the tab
  • Select “Framed” and type in the URL of the website you want to run inside the tab
  • Select a position for your new tab by clicking on one of the circles between the current tabs; the new tab will appear to the left of the tab you select
  • Click “Submit”
  • Click “Back to…” on the top left of the screen

NOTE: Some secure websites will not run within the MyPage frame. If you add such a website as a tab, it may close your MyPage session and redirect your browser to that website. For such websites, you may wish to add a “Bookmark” link instead of a custom tab. Then when you click on the bookmark the secure website will appear in a new window and your MyPage session will continue.

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How do I delete a tab?

You may delete any custom tabs you add to your MyPage.  You may not delete the default tabs.  Default tabs include the main MyPage tab and the role-based tabs that appear when you log into MyPage.

To delete a custom tab:

  • Click on “Content/Layout” on the top left of the screen
  • Select the custom tab you wish to delete
  • Click “Delete this Tab”
  • Click “Back to…” on the top left of the screen

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How does running a website inside a MyPage affect that website’s security?

Running a website inside a MyPage tab does not affect the security of that website.  If the website is secure, it will still be secure through MyPage.  Additionally, MyPage does not record any information submitted through an external website running inside a MyPage tab.

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How do I make a channel take up less space on the page (“minimize” the channel)?

There are three small icons at the top right of each channel.  To minimize the channel:

  • Click on the center icon (shown as an arrow and line) to minimize the channel
  • Click on the the center icon again to return to the previous size

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How do I make the channel appear larger (“maximize” the channel)?

There are three small icons at the top right of each channel. To enlarge the channel:

  • If the channel is minimized, click on the center icon (shown as an arrow and line) to return the channel to its default size
  • Click on the left icon (shown as a box) to enlarge the channel to full screen size
  • If the channel is at full screen size, click on the left icon (shown as a box) to return the channel to its default size

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I moved a channel to a different column.  Why don’t I see it in the tab?

By default, when you use the arrows to move a channel, it is automatically moved to the bottom of the column.  Click on How do I move a channel? for instructions on repositioning the channel.

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How do I auto forward my MyPage e-mail?

Your MyPage email account is an important tool Salt Lake Community College utilizes to communicate with students, faculty, and staff. If you will not be checking activity in your MyPage account regularly it is wise to forward your email to an account you monitor frequently. To forward your email follow the directions below:

  • Click the “e-mail” icon in the upper right of the MyPage screen
  • When the MyPage Email window opens, click the “Options” tab on the upper left
  • Click the “Auto Forward” link in the left
  • In the “Auto Forward To” box, type the email address you would like messages forwarded to
  • Click “OK”
  • Your messages will now automatically be forwarded to the address you provided

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WHERE CAN I FIND...

Online student services and student-related information?

Links to student services and resources are provided on the Student tab.  Don’t see something you need?  Help customize MyPage to meet the needs of the SLCC community.  Click on “Suggest a global link or channel” on the main MyPage tab to recommend additional links or content.

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SLCC employment-related forms and information?

Links to employment-related forms and resources are provided on the Employee tab.  Don’t see something you need?  Help customize MyPage to meet the needs of the SLCC community.  Click on “Suggest a global link or channel” on the main MyPage tab to recommend additional links or content.

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Faculty support and teaching-related information?

Links to faculty resources are provided on the Faculty tab.  Don’t see something you need?  Help customize MyPage to meet the needs of the SLCC community.  Click on “Suggest a global link or channel” on the main MyPage tab to recommend additional links or content.

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Student Life & Leadership information?

Students can find information about Student Life & Leadership in the Student Life tab.  Faculty and staff can find student life information in a channel on the Employee tab.  Under default settings, the Student Life channel appears at the bottom of the Employee tab page.

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I can’t find what I’m looking for in MyPage.

Can’t find what you’re looking for in MyPage?  Send us a message using the Suggest a Global Link or Channel function in the “Welcome to MyPage” channel on the main MyPage tab.

For assistance with MyPage log-in information or technical issues, call the SLCC Technical Help Desk at 957-5555.

For assistance with all other College services, call 957-4111.

For other MyPage assistance, please email institutionalmarketing@slcc.edu.

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SYSTEM ERRORS

I got a "system error" message when trying to view the Faculty Message Board.  What should I do?

You must subscribe to the Faculty Message Board group in order to access it.  Click How do I join the Faculty Message Board group? for instructions. 

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I got an “access denied” message when I tried to access services within MyPage. What should I do?

To help ensure proper security, areas within MyPage that access sensitive personal information will “time-out” after 30 minutes of inactivity. Even though MyPage is still active, you will receive an “access denied” message if you try to access any of these areas after the time-out. If you receive an “access denied” message, close ALL Internet browser windows to re-set your access rights.

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I got a “break-in attempt detected” message when I tried to access services within MyPage. What should I do?

This message does NOT mean someone has tried to break into your account or access your private information. To help ensure proper security, users should access all College web-based services through the MyPage portal system and open only one instance of MyPage at a time. If you receive a “break-in attempt detected” message, close ALL Internet browser windows to re-set your access rights.

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