ASSESSMENT

The OIS programs conform to the policy of assessment defined by Academic Student Learning Outcomes (ASLO). Each course lists student outcomes (competencies), the method of assessing these outcomes and which Academic Student Learning Outcome the assessment addresses.

The five ASLO definitions are:

1. Acquire substantive knowledge in the discipline of their choice sufficient for further study, and/or demonstrate competencies required by employers to be hired and succeed in the workplace.

2. Communicate effectively.

3. Develop quantitative literacy’s necessary for their chosen field of study.

4. Think Critically.

5. Develop the knowledge and skills to be civically engaged, and/or to work with others in a professional and constructive manner.

Accounting

ASLO	Program Objectives/Student Outcomes	Program Assessments
1	Demonstrate entry level skills in accounting and office software	Observation, testing, and simulations
1	Demonstrate entry level skills and knowledge in bookkeeping concepts	Observation, testing, and simulations
1	Demonstrate entry level skills in basic office equipment and software.	Observation, testing, and role-play
1, 2	Demonstrate entry level skills in office etiquette and professionalism.	Observation, testing, and role-play

Basic Health Records

ASLO	Program Objectives/Student Outcomes	Program Assessments
1	Entry level customer service and life skills	Observation, testing, role-playing, and simulations
1	Entry level work experience	Cooperative externship
1	Entry level coding and medical terminology	Observation, testing, and instructor interaction
1	Entry level skills in basic office equipment and software	Observation, testing, and role-play
1, 2	Entry level skills in office etiquette and professionalism	Observation, testing, and role-play

Customer Service Receptionist

ASLO	Program Objectives/Student Outcomes	Program Assessments
1	Entry level skills in basic office equipment and software.	Observation, testing, and role-play.
1, 2	Entry level skills in office etiquette and professionalism.	Observation, testing, and role-play.

Dental Front Office

ASLO	Program Objectives/Student Outcomes	Program Assessments
1	Demonstrate entry level skills in basic dental office equipment, procedures, and software	Observation, testing, and production
1, 2	Demonstrate entry level skills in office etiquette and professionalism	Observation, testing, and role-play
1, 2	Demonstrate entry level skills in dental terminology and coding	Observation, testing, and practice

Medical Coding and Billing

ASLO	Program Objectives/Student Outcomes	Program Assessments
1	Demonstrate entry level skills in basic office equipment and software	Observation, testing, and role-play
1, 2	Demonstrate entry level skills in office etiquette and professionalism	Observation, testing, and role-play
1, 2	Demonstrate entry level skills in coding and terminology	Observation, testing, and group practice
1	Demonstrate entry level work experience	Cooperative externship

Medical Coding and Billing student pass rate on national exam is over 80%. Industry average pass rate is around 30%.

Office Tech

ASLO	Program Objectives/Student Outcomes	Program Assessments
1	Demonstrate entry level skills in basic office equipment and software and accounting software	Observation, testing, and timings
1, 2	Demonstrate entry level skills in office etiquette and professionalism	Observation, testing, and role-play
1	Demonstrate advanced skills in word-processing, and spreadsheets	Observation and testing
1, 2	Demonstrate basic business communications	Observation and testing

Office Specialist (Tooele)

ASLO	Program Objectives/Student Outcomes	Program Assessments
1	Demonstrate skills in computer software applications required to obtain employment	1. Production assignments, written and online assessment testing, observation and participation
1	Demonstrate skills in office applications and equipment necessary to succeed in the workplace	2. Production assignments, written and online assessment testing, observation and participation
1, 2	Demonstrate skills in written, oral, customer service, and interpersonal communication	3. Production assignments, written and online assessment testing, observation and participation
1, 2	Demonstrate skills in job seeking, preparation, and interviewing required to be hired and succeed in the workplace	4. Production assignments, written and online assessment testing, observation and participation

The OIS department will be responsive to Program Advisory Committee recommendations regarding program and curriculum content. Adding MediSoft, Quickbooks, and Dentrix are examples of past recommendations that were implemented.

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