Complaint Resolution

SLCC’s Student Grievance Process for Academic and Non-Academic Decisions is described in the Student Code of Conduct. It is the policy of Salt Lake Community College to provide fair and orderly procedures to resolve student grievances. Nothing in this policy prevents a student from discussing a complaint informally with any appropriate College employee, but students must follow the specific procedures and timelines to initiate a formal grievance.

Students who have complaints against the college relating to fraud, false advertising, or other deceptive practices can file a complaint with the Utah Division of Consumer Protection:

Utah Division of Consumer Protection
160 East 300 East 2nd Floor
Salt Lake City, UT 84111
Telephone 801-530-6601
Toll free in Utah 1-800-721-7233

In addition, students involved with distance and correspondence education can file a complaint with their state's enforcement authority:

Utah State Regulator
Department of Commerce Division of Consumer Protection
Marla Winegar
Phone: 801-530-6601
Email: mwinegar@utah.gov

Students who have complaints relating to the college's quality of education or other issues appropriate for its accrediting body to consider can file a complaint with the Northwest Commission on Colleges and Universities at www.nwccu.org.

Copies of documents describing the college’s accreditation and state approval are available for review upon request.

If an issue cannot be resolved internally, a complaint can be filed with appropriate agency in your state of residence. The agencies for each state can be found through the following links: