Trained technicians are available to help you when you have an issue with the technology in your assigned classroom. Call our support line and follow the prompts to be connected to the appropriate technician assigned to your classroom location. If our technicians can’t solve your problem over the phone, they can generally be at your classroom within a few minutes. A wide variety of portable equipment is kept in stock to keep your classes running in the event of any equipment failures.
With over 500 learning spaces (classrooms, labs, etc.) at 10 different campus and center locations, supporting classroom technology is a complex task. Learning spaces are organized into three (3) levels, based upon the room structure, seating counts, and available technologies.
Level I (462 classrooms)
These learning spaces have a minimum standard of instructional technology available for instructor and student use. The design of these rooms emphasizes faculty/student interaction and collaborative group work, with a technical infrastructure emphasizing the concept of “Bring Your Own Device” [BYOD]. Designs vary depending on usage, but most rooms typically incorporate a teaching podium or lectern, multiple display options on the walls (projection screens and/or flat-panel displays), advanced video/audio switching, sound systems with amplifiers and speakers, enhanced wireless connectivity for mobile devices, and Extron control systems for remote monitoring and troubleshooting.
Level II (10 classrooms)
These “Flex” spaces contain most of the technologies found in the standard Level I rooms, with the addition of furnishings and equipment to enhance the flexibility of the learning space. Mobile tables and chairs, enhanced wireless capabilities, interactive videoconferencing (IVC) equipment, and multiple display options are some of the features of these rooms. Additional (20) flex learning spaces are scheduled to be available in 2016 and 2017.
Level III (10 classrooms)
These spaces are defined as large auditoriums, lecture halls, or multipurpose rooms. They contain some combination of the equipment found in Levels I and II, with the addition of extra audio and video racks and control systems, and possibly some specialized lighting and sound systems. There are often more expensive models of the standard audio-visual equipment (e.g., data projectors) in these rooms as well, and they generally hold 150-500 students.
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