School of Applied Technology

Customer Service/Receptionist

Certificate of Proficiency
330 Hours

This program provides basic training in keyboarding skill building, ten-key calculator, computer concepts, Internet, and e-mail. The course also teaches telephone etiquette, professionalism, business communication skills, and introduction to word processing (MS Word). Special emphasis is given to customer service and life skills training. Students learn to use assertive skills and problem solving to provide quality customer service.

Occupations in this Area

For state and national occupation information, visit http://online.onetcenter.org/find/and enter the following O*Net code(s):

  • 43-4051.00 Customer Service Representative
  • 43-4081.00 Hotel, Motel, and Resort Desk Clerks
  • 43-4151.00 Order Clerk
  • 43-4171.00 Receptionist and Information Clerks

Tuition and Fees

  • Application Fee: $40.00
  • Tuition: $693.00
  • Student Fees: $49.50
  • Lab Fees: $29.50
  • Books: $230.00

Total Estimated Cost: $1,002.00
(subject to change without notice)

Financial Aid

VA

Requirements

Prospective students must have been assessed (TABE) within 90 days prior to enrollment

  • Vocabulary: 8.0
  • Reading: 8.0
  • Math: 6.5
  • Good Dexterity; Ability to sit for long periods of time

Available Class Schedules and Locations

South City Campus

1575 South State Street
Salt Lake City, Utah 84115

Mon-Thu 8:00 a.m. - 5:00 p.m.
Mon-Thu 5:00 p.m. - 10:00 p.m.

Required Courses: (330 Clock Hours)

Course

Title

Clock Hours

Semesters

Prerequisite

KAOS 0125

Beg & Basic Keyboarding

 80

A

 

KAOS 0145

Basic Ten-Key

 25

A

 

KAOS 0170

Computer Concepts

 30

A

 

KAOS 0185

Basic Word Processing

 40

A

 

KAOS 0215

Basic Business Communication

 40

A

 

KAOS 0250

Customer Service Life Skills

 60

A

 

KAOS 0515

Job-Seeking Skills

 15

A

 


Other

Students need a USB Flash Drive for the first day of class.

Program Student Learning Outcomes

Related College-Wide Student Learning Outcomes

 

  1. Acquire Substantive Knowledge
  2. Communicate Effectively
  3. Develop Quantitative Literacy
  4. Think Critically and Creatively
  5. Civic Engagement
  6. Work Professionally and Constructively
  7. Develop Computer and Information Literacy

Students will demonstrate entry level skills in basic office equipment and software

1, 7

Students will demonstrate entry level skills in office etiquette and professionalism

1, 2, 6

Department Contact Info

South City Campus

General Information
801-957-7522

Program Information
801-957-3354

Academic Advisors

Liliana Rodriguez, SCC
801-957-3469

Program Faculty

Professors
Jeanne Noble
Dee Ann Jensen

Associate Professors
Sally Williams
Vonadean McFarland
Karl Jorgensen

Assistant Professors
Diego Pardo