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School of Applied Technology

Customer Service/Receptionist

Certificate of Proficiency Not Currently Accepting New Students

330 Hours

This program provides basic training in keyboarding skill building, ten-key calculator, computer concepts, Internet, and e-mail. The course also teaches telephone etiquette, professionalism, business communication skills, and introduction to word processing (MS Word). Special emphasis is given to customer service and life skills training. Students learn to use assertive skills and problem solving to provide quality customer service.

Occupations in this Area

For state and national occupation information, visit http://online.onetcenter.org/find/and enter the following O*Net code(s):

  • 43-4051.00 Customer Service Representative
  • 43-4081.00 Hotel, Motel, and Resort Desk Clerks
  • 43-4151.00 Order Clerk
  • 43-4171.00 Receptionist and Information Clerks

Tuition and Fees

  • Application Fee: $40.00
  • Tuition: $693.00
  • Student Fees: $49.50
  • Lab Fees: $29.50
  • Books: $230.00

Total Estimated Cost: $1,002.00
(subject to change without notice)

Financial Aid

VA

Requirements

Prospective students must have been assessed (TABE) within 90 days prior to enrollment

  • Reading: 8.0
  • Math: 6.5
  • Good Dexterity; Ability to sit for long periods of time

Available Class Schedules and Locations

South City Campus

1575 South State Street
Salt Lake City, Utah 84115

Mon-Thu 8:00 a.m. - 5:00 p.m.
Mon-Thu 5:00 p.m. - 10:00 p.m.

Required Courses: (330 Clock Hours)
CourseTitleClock HoursSemestersPrerequisite

KAOS 0115

Keyboarding/Skillbuilding

80

A

KAOS 0145

Basic Ten-Key

25

A

KAOS 0170

Computer Concepts

30

A

KAOS 0215

Basic Business Communication

40

A

KAOS 0250

Customer Service Life Skills

60

A

KAOS 0185

Basic Word Processing

40

A

KACT 0115

Basic Spreadsheets

40

A

KWRK 0515

Job-Seeking Skills

15

A


Other

Students need a USB Flash Drive for the first day of class.

Program Student Learning OutcomesRelated College-Wide Student Learning Outcomes
  1. Acquire Substantive Knowledge
  2. Communicate Effectively
  3. Develop Quantitative Literacy
  4. Think Critically and Creatively
  5. Civic Engagement
  6. Work Professionally and Constructively
  7. Develop Computer and Information Literacy

Students will demonstrate entry level skills in basic office equipment and software

1, 7

Students will demonstrate entry level skills in office etiquette and professionalism

1, 2, 6

Salt Lake Community College

4600 South Redwood Road
Salt Lake City, UT 84123
801-957-SLCC (7522)

Student Services hours: M-Th: 7 am - 7 pm; Fr 7 am - 4:30 pm
Enrollment Info: 801-957-4073

Technical Support

Live Chat
801-957-5555
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