Pharmacy Technician Job Description

Pharmacy technicians are the driving force behind millions of pharmacies all over the world. Their job description includes many important duties and no two days are ever the same. Thanks to the support of pharmacy technicians, the pharmacy can run like a well-oiled machine, and the pharmacists can fulfill their responsibilities.

Technicians work in fast-paced conditions and demonstrate strong customer service skills. The day begins by getting the pharmacy ready for business. This includes turning on equipment such as computers, scales, printers and fax machines. They must also sterilize the counter tops, scales, pill counting trays, and other medication measuring devices. Technicians greet patients and accept their prescriptions. When the pharmacy technician receives a prescription, they must first make sure that it is valid. Each prescription must be checked carefully. Certain information must be in the prescription in order for it to be legal. The technician may also need to collect other identifying information such as the patient’s address and phone number.

Once a valid prescription has been accepted, the technician must present it to the patient’s insurance company for payment. The technician will check the computer data bank to see if insurance information is on file and verify details of the patient’s prescription benefits. Thanks to technology, most insurance claims can be processed electronically. If the claim is denied the technician can get to the root of the problem, have the insurance claim approved and help the patient get the medication needed.

The main role of the technician is processing and filling prescriptions. They input the prescription data into the computer and process the patient‘s insurance. Attention to detail is very important. The technician will select the medication, process the label, and present the prescription to the pharmacist for final checking. In addition, they may perform monthly inventory counts, file paperwork, stock inventory and assist with management responsibilities such as administrative and bookkeeping tasks, inventory reconciliation, stocking shelves, and data entry.

A technician may have a long list of job duties but each day is filled with new challenges. Advances in pharmaceutical research and an aging population will keep the demand high for pharmacy technicians. A career in this field can be very rewarding or can serve as a gateway to another healthcare occupation. The demand for pharmacy technicians will continue to increase as research develops new therapies, medications and treatments. 

Skills Needed to Be Successful

  • Attention to detail
  • Effective communication
  • Compassionate and empathetic listener
  • Outstanding customer service skills
  • Organizational skills
  • Computer skills
  • Time management
  • Inventory management